Customer service

In a competitive market, meeting the needs of clients and their customers – local people and businesses – requires highways providers to fine-tune their approach to customer service.

This training course is aimed at highways staff of all levels and aims to empower individuals and equip them with the skills to improve the client experience.

Each training course will:

  • Establish the elements of good service
  • Identify great customer service behaviour
  • Set out how to measure customer service and improve customer skills
  • Discuss day-to-day service and how providers can make improvements

Duration: three hours- Training course dates are part of London Bronze Pass Course

Training course dates